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When faced with a small business client who doesn�t understand why the Server Status Tool is a "must have", I usually discuss a simple formula. What is the client�s annual net income? ___________ How many business days is the client open each year? (usually about 250) _____ How many hours are in a typical business day? (usually about 8) ______ So the daily cost of downtime = A/B and The hourly cost of downtime = A/(BxC) For a small business client with just US$1M in annual net income, downtime costs about US$4,000 a business day or US$500 per business hour. Electronic mail (email) systems are critical to supporting collaboration throughout an enterprise. As one of the most popular platforms today, Microsoft Exchange Server continues to be deployed to support growing email communities, with users easily numbering in the 1000's. So, what happens when Exchange email systems go down? You lose collaboration. You lose productivity. And, in most cases, you lose money (a noted industry analyst has pegged losses associated with messaging systems outages at up to $1,000 per minute). Back to the Index